NuPoint Unified Messaging System Admin

Getting Started
Performing Administration Tasks
Applications
- Users and Services
- MiCollab Audio, Web and Video Conferencing
- NuPoint UM Web Console (On-Premise Only)
  - Getting Started
    - About NuPoint Unified Messaging (For on-premise deployments only)
    - About the NuPoint UM Documentation Suite
    - About this Help System
    - Searching the Online Help
    - What's New in This Release
    - Getting Help
    - Using the Interfaces
    - Frequently Used Procedures Index
      - Frequently Used Procedures
  - Basic Configuration
    - Configuration Overview
      - Introduction
      - About Configuration
        About Configuration
        Procedures (Web Console)
        View Active Configuration
        Duplicate the Active Configuration
        Activate the Inactive Configuration
        Procedures (Text Console)
        Duplicate the Active Configuration
        Activate the Inactive Configuration
      - About Line Groups
      - About Dialing Plans
      - About Mailboxes
      - About Class of Service (COS)
      - Media Service
    - Network Elements
      - About Network Elements
      - Procedures (Web Console)
        Add a Network Element
        Modify a Network Element
        Delete a Network Element
        Log In to a Remote Network Element
    - Mailboxes and Greetings
    - Class of Service
      - Features Class of Service
        Overview
        Default FCOS
        Suggested Additional FCOS
        Customizing FCOS
        Procedures (Web Console)
        Managing FCOS
        Procedures (Text Console)
        Customize Your FCOS
        Assign an FCOS to a Mailbox
        Add or Delete Feature Bits for an Existing FCOS
        View FCOS Information
        Feature Bits by Category
        Feature Bits by Category - Overview
        Category 1: Greeting Feature Bits
        Category 2: Login Feature Bits
        Category 3: Logout Feature Bits
        Category 4: Attendant Call Feature Bits
        Category 5: Outside Caller Feature Bits
        Category 6: Prompts Feature Bits
        Category 7: Receive Messages Feature Bits
        Category 8: Play Messages Feature Bits
        Category 9: Answer Message Feature Bits
        Category 10: Keep or Discard Messages Feature Bits
        Category 11: Make Messages Feature Bits
        Category 12: Give Messages Feature Bits
        Category 13: Message Addressing Feature Bits
        Category 14: User Options Feature Bits
        Category 15: User Distribution Lists Feature Bits
        Category 16: Master Distribution Lists Feature Bits
        Category 17: Check In/Check Out Feature Bits
        Category 18: Super User Feature Bits
        Category 20: NuPoint Fax Feature Bits
        Category 21: Paging and Message Delivery Feature Bits
        Category 22: Email Feature Bits
        Category 23: Network and NP Forms Feature Bits
        Category 24: Web View (NP PWG) Feature Bits
        Category 26: Short Message Service Feature
        Category 27: NP Talk Features
        Category 28: Dial-back and CLI Features
        Feature Bit Descriptions
        Feature Bits 001 to 049
        Feature Bits 050 to 099
        Feature Bits 100 to 149
        Feature Bits 150 to 199
        Feature Bits 200 to 249
        Feature Bits 250 to 306
      - Other Class of Service
        Other Classes of Service - Overview
        Limits Class of Service
        Limits Class of Service - Overview
        Procedures (Web Console)
        Managing LCOS
        LCOS Parameters and Default Values (Web Console)
        Procedures (Text Console)
        Create a New LCOS from a Copy
        LCOS Parameters and Default Values (Text Console)
        Assign an LCOS to a Mailbox
        View LCOS Information
        Group Class of Service
        Group Class of Service - Overview
        How a GCOS Works
        One-Way Communication Using an Empty GCOS
        Procedures (Web Console)
        Managing GCOS
        Procedures (Text Console)
        Define a Bitmapped GCOS
        Modify a Bitmapped GCOS Group
        Assign a GCOS to a Mailbox
        View GCOS Information
        Restriction Class of Service
        Restriction Class of Service - Overview
        Sequence of NPA/NXX Screening
        Screening Examples
        RCOS Worksheet Configuration
        Default FCOS
        Procedures (Web Console)
        Managing RCOS
        Procedures (Text Console)
        Configure an RCOS
        Set RCOS System-Wide Parameters
        Modify the Absorption Table
        Modify the Exact Match Table
        Modify NPA/NXX Tables
        Assign an RCOS to a Mailbox
        View RCOS Information
        Tenant Class of Service
        Managing TCOS
    - NuPoint Voice Application
    - Pager (Outdial) Application
      - Description
      - Configuration Overview
        Configuration Requirements
        Line Groups for Outdial Functions
        Dial Strings for Outdials
        Class of Service Configuration
        Class of Service for Pager Mailboxes
        COS for Message Delivery
        COS for Call Placement
        Mailboxes for Paging
        Preparing for Mailbox Programming for Pagers
        Allow Mailbox Owners to Control Paging/Message Delivery
        Allow Receipt of Urgent Messages Only
        Configure a Tone or Voice Pager
        Configure a Display Pager
        Paging Instructions for Users
        Billing Considerations for Paging
      - Procedures (Web Console)
        Add, Edit or Delete a Pager System
        Configure a Mailbox for Paging
        Add an Alternate Pager to an Existing Mailbox
        Set Pager Start and Stop Times
        Turn Pagers/Message Delivery Off for a Mailbox
        Call Placement
        Enable Call Placement
      - Procedures (Text Console)
        Pagers and Message Delivery
        Define a Pager System
        Configure a Mailbox for Paging/Message Delivery
        Setting Start and Stop Times
        Change Paging Schedules or Intervals
        Enable Cascade Paging
        Turn Pagers/Message Delivery Off for a Mailbox
        View Pager Configuration
        Call Placement
        Enable Call Placement
      - Testing the Pager Application
        Testing Overview
        Test Pager Configuration
        Test Call Placement
        Test Message Delivery
        Testing Primary Pager Configuration
    - External Applications (including RS-232)
      - Configure External Applications
      - External Application (RS232) Programmable Application Parameters
    - Message Waiting Application
      - Overview
        Descriptions
        Assign Message Waiting Type to a Mailbox
      - DTMF to PBX MWI
        Configuration
        DTMF-to-PBX Configuration Requirements
        DTMF to PBX MWI Configuration
        Configure Message Cancel Timer
        Turn off MWI for Skipped Messages
        Programming (Web Console)
        Set DTMF-to-PBX Protocols
        Programming (Text Console)
        Set DTMF-to-PBX Protocols
        Compensate for Different Directory and Mailbox Numbers
        Refresh or Suppress MWI
        Test DTMF-to-PBX MWI Configuration
      - MiTAI MWI
        MiVoice Business ICP Programming for MiTAI MWI
        Programming (Web Console)
        Configure NuPoint UM for MiTAI MWI
        Programming (Text Console)
        Configure NuPoint UM for MiTAI MWI
      - RS-232 MWI
        Introduction
        Defining an RS-232 Serial Port
        Programmable RS-232 MWI Interface
        Programming (Web Console)
        Configure Programmable RS-232 MWI
        Creating a Programmable RS-232 Interface String
        Programming RS-232 MWI Using a Modem
        Programming (Text Console)
        Define a Serial Port
        Configure Programmable RS-232 MWI
        Creating a Programmable RS-232 Interface String
        Setting Delay Times for Programmable RS-232 MWI
        Enabling/Disabling Light-on Requests for Successive Messages
        Sending the Number of Unplayed Messages
        Assigning Additional Serial Ports for Programmable RS-232 Interface
        Testing the RS-232 MWI Configuration
      - Test Message Waiting Indication (Text Console only)
    - Worksheets
  - System Administration
    - Overview
    - Maintenance
      - Description
        System Maintenance - Overview
        Passcode Maintenance
        Alarm Manager
        Message Purge - Overview
        Backup and Restore
        Configuring the Microsoft Network Share for LAN Backups and Restores
        System Shutdown
      - Procedures (Web Console)
        Auto Purge
        Backup
        Auto Backup
        Backup Parameters
        Perform System Shutdown and Startup
        Fax Download Settings
        Enable Alarm Management
      - Procedures (Text Console)
        Message Purge
        Automatic Message Purge
        Manual Message Purge
        Backup and Restore
        Perform a USB Backup
        Configure the FTP Server for LAN Backups and Restores
        Back up the LAN using FTP
        Perform a LAN Backup using MS Networking
        Configure Scheduled LAN Backups
        Restore Data
        Hard Disk Utilities
        Change Text Console Password
        Set System Time and Date
        Lights Test
        Enable Alarm Management
        Perform System Shutdown and Startup
        Adjust Audio Stream
    - Security
      - Description
        Security - Overview
        Protection From Outside Abuse
        Protection From Mailbox Owner Abuse
        Security for System Administration
        Security Reports and Audit Trails
        Configure Mailbox Passcode Parameters by FCOS
        Restrict Line Group Access
      - Procedures (Web Console)
        List of Current Users
        Start an Audit Trail
        Export an Audit Trail
        Generate an Audit Trail Report
      - Procedures (Text Console)
        List of Authorized Users
        Configure Mailbox Passcode Parameters by Line Group
        Prevent Multiple Message In an Answering Session
        Set Site Name, Site Banner, or Site Code
        Audit Trails
        Start or Stop an Audit Trail
        Format an Audit Trail Report
        Generate an Audit Trail Report
      - Functionally Partitioned System Administration (FPSA)
        Functionally Partitioned System Administration
        Procedures (Web Console)
        FPSA Management
        Configure FPSA Password Parameters
        Add, Delete, Lock, or Unlock a User ID
        Modify Permission Categories for Current User IDs
        Reset a Password
        FPSA Use
        Log In or Log Out of the Web Console
        Change a Password
        Display Administrator Privileges
        Procedures (Text Console)
        FPSA Management
        Configure FPSA Password Parameters
        Add, Delete, or Unlock a User ID
        Modify Permission Categories for Current User IDs
        Reset a Password
        List of Authorized Users
        FPSA Use
        Log In or Log Out of the Text Console
        Change Text Console Password
    - Billing
    - Reports
      - Overview
      - System Information Reports
        Procedures (Web Console)
        View System Information
        Procedures (Text Console)
        Configuration Report
        Call Director Database Report
        Feature Class of Service (FCOS) Report
        Group Class of Service (GCOS) Report
        Limits Class of Service (LCOS) Report
        Log File Report
        Mailbox Data Report
        Network Class of Service (NCOS) Report
        NP Receptionist Treatments Report
        Pager Access Codes Report
        Phonebook Report
        Pre-extension Dial Strings Report
        Show or Edit the History File
        System Information Report
      - Statistics Reports
        Overview - Statistics Reporting
        Procedures (Web Console)
        Run a Line Usage Report
        Run a Line Group Usage Report
        Run a Speech Block Usage Report
        Procedures (Text Console)
        Line Group Usage Report – All Trunks Busy Statistics
        Line Group Usage–Line–Statistics Report
        Line Usage Statistics Report
        Mailbox Statistics Reports
        Message Counts Usage Statistics Report
        Speech Blocks Usage Statistics Report
        Complete Summary Report
        Total System Statistics Report
        Virtual Drive Statistics Report
        Network Usage Statistics Report
      - Billing Reports
        Overview - Billing Reports
        Procedures (Web Console)
        About Billing Reports
        Run a Billing Report
        Procedures (Text Console)
        Run the Billing Report
        Mailbox Blocked Report (Blocked Billing Report)
        Previous Billing Report
    - Administration by Phone
    - Telephone Answering Service
  - Optional Features
    - Installing an Optional Feature
    - Direct Drop Overview
    - Call Detail Recorder
      - Description
        About Call Detail Recorder
        CDR Disk Storage
        Line Numbers
      - Operation (Text Console)
        Configure CDR
        Starting and Stopping CDR
        Delete Existing CDR Records
      - Reporting
        CDR Reports
        Procedures (Text Console)
        Set CDR Report Options
        Create CDR Report
        Procedures (Web Console)
        Run a Call Detail Record Report
      - Analyzing CDR Data
        Interpreting Your Results
        Processing Each Call Type
        Hacker Detection
    - Call Director
      - Description
      - Call Director - Configuration
      - Call Director - Operation
    - Competitive TUI Emulation
      - Competitive TUI Emulation - Description
      - Competitive TUI Emulation - Configuration
      - Competitive TUI Emulation - Operation
    - Cut-Through Paging
      - Cut-Through Paging - Description
      - Cut-Through Paging - Configuration
      - Cut-Through Paging - Operation
    - Language Prompts
      - Overview - Language Prompts
      - Web Console
        Activate Language Prompts
      - Text Console
        Activate Language Prompts for Tenant Groups
    - NP Fax
      - Description
        Overview
        About NuPoint UM Fax Applications
        Fax Scenarios
      - Conditions
        NP Fax - Conditions
      - FAX Planning
        Overview
        Fax Class of Service Parameters
        Adding NP Fax Options to COS
        Planning Fax Mailboxes
        Planning Outside Caller Access
      - Installation and Configuration
        Overview
        Configuring Fax Applications
        Configuring Fax Applications
        Set Up a Fax Cover Page
        Viewing Fax Messages
        Procedures (Web Console)
        Managing Fax Groups
        Procedures (Text Console)
        Define a Fax Group
        Assign Fax Group to Line Group
        Set Limits for NuPoint Fax
        Configure a Mailbox for NuPoint Fax
      - FAX Billing and Statistics
        Introduction
        Billing Parameters
        Set Billing Rates for Fax
        Fax Statistics
        About the Fax Group Usage Report
        Procedures (Web Console)
        Run a Fax Group Usage Report
        Procedures (Text Console)
        Run a Fax Group Usage Report
        Troubleshooting
    - NP Forms
      - Overview
        Description
        Inside an NP Forms Application
        Playback and Transcription
        NP Forms Mailbox Interaction
        Tree Mailboxes and NP Forms
        NP Forms FCOS Configuration
      - Procedures
        Configure an NP Forms Template Mailbox
        Create an NP Forms Application
        Configure a Rotational Mailbox for NP Forms
      - Worksheets
        Worksheet Index
        FCOS Worksheet
        NP Forms Diagram
    - NP Net
      - Description
        Introduction
        Configuration Task List
        NP Net TCP/IP Overview
        NP Net - Terms and Concepts
        Message Flow Through an NP Net Network
        Overview of NP Net Installation and Configuration Tasks
      - Configuring TCP/IP
        About NP Net TCP/IP
        Programming (Web Console)
        Configuring TCP/IP
        Programming (Text Console)
        Configuring TCP/IP
      - Configuring the Network Node Table
        Network Node Table - Introduction
        Network Node Table Configuration Worksheet
        Programming (Text Console)
        Create or Modify a Network Node Table Entry
        Delete a Network Node Table Entry
        View the Network Node Table
      - Configuring Network Addressing
        Configuring Network Addressing - Overview
        Planning Network Addressing
        The Digits Translation Table
        Creating a Network Dialing Plan
        Using Broadcast Mailboxes for Transparent Network Messaging
        Network Addressing Examples
        Digits Translation Table Tasks
        Create New Prefix/Node Pairs
        Delete Prefix/Node Pairs
        View the Digits Translation Table
        Modify the Node Number for a Prefix
        Configuring the Network Queues
        Configuring the Network Queues - Overview
        Network Queues Worksheet
        Programming (Text Console)
        Configure Network Queues
      - Configuring the Network Class of Service
        Programming (Web Console)
        Managing NCOS
        Programming (Text Console)
        Configure a Network Class of Service
      - Configuring Network Mailboxes
      - Network Billing and Reports
        Network Billing
        NP Net Reports
        Network Statistics Reports
      - Worksheets
        Worksheets - NP Net
        Network Addressing Planning Worksheet
        Network Queues Worksheet
        Network Class of Service Worksheet
    - NP OnDemand
      - NP OnDemand - Description
      - NP OnDemand - System Requirements
      - Billing and Statistics
      - Configure Call Detail Recorder for NP OnDemand
      - Configuration
        NP OnDemand - Configuration Requirements
        Create a Template Mailbox
    - NP RapidDial
      - NP RapidDial - Description
      - Configuration
        Configuration Requirements NP RapidDial
        Create the NP RapidDial Table
        Create the NP RapidDial Table - Overview
        (A) Add New Records
        (C) Clear NP RapidDial Table
        (D) Delete existing record(s)
        (E) Export NP RapidDial Table
        (I) Import NP RapidDial Table
        (P) Purge Subscriber Group
        (R) Report on all Subscriber Groups
        (V) View Subscriber Group
        Configure Mailboxes for NP RapidDial
    - NP Receptionist
      - NP Receptionist - Description
      - NP Receptionist Features
      - Call Flow and Call Processing
      - NP Receptionist Configuration Overview
      - NP Receptionist Call Processing Parameters
        Dialing Plan Options
        Flow Options
        PBX Dial String Definitions
        NP Receptionist Treatment Types
        What is a Treatment Type?
        Extension Treatment Types
        Trunk Treatment Types
        Hidden (’Blind’) Mailbox Extension Number Programming
        Programming NP Receptionist to Dial an Outside Mailbox Extension Number
        Programming an Outside Attendant’s Extension Number
        Attendant's Dialing Sequence
      - Worksheets
        About NP Receptionist Worksheets
        NP Receptionist Worksheets
      - Procedures (Text Console)
        NP Receptionist Configuration
        NuPoint Voice Configuration
        Create a Single-Digit Access Menu
        Set Up NP Receptionist Test Configuration
        Test Mailbox Treatment Types
        Test Intermediate Attendant Call Processing
        Test the NP Receptionist Setup
        Add NP Receptionist Extensions
    - NP WakeUp
      - NP WakeUp - Description
      - Configuration (Text Console)
        Configuring NP WakeUp
      - NP WakeUp - User Interface
      - Call Records
    - PMS Integration
      - Overview of PMS Integrations
      - Installation using Physical Serial Port
        Installation Using a Physical Serial Port
        To Restore NuPoint UM PPP Service
        Serial Port Settings
      - Installation Using IP Port
        Configure IP Connectivity
        Installation Using a Serial-to-IP Converter
        Install and Configure the Precidia iPocket232
      - Configuration
        Configuration for PMS Integrations
      - Troubleshooting
        EECO Troubleshooting Guide
        HIS Troubleshooting Guide
        Hyatt Encore Configuration and Troubleshooting
        Marriott Troubleshooting Guide
        Reconnecting PMS to NuPoint
        Appendix - Diagnostic Specification
    - Record A Call
      - Description
      - Conditions
      - Configuration
    - Recorded Announcement Device (RAD)
    - Softkeys
      - Softkeys - Description
      - Softkeys - Conditions
      - Configuring Softkeys on a MiVoice Business ICP System
    - SMS Notification (UK Only)
      - SMS Notification (UK Only) - Description
      - Configuration (Web Console)
        Configure SMS
        External Application (RS232) Programmable Application Parameters
    - Speech Auto Attendant
      - Description
        Speech Auto Attendant - Description
        Speech Auto Attendant Users
        Speech Auto Attendant Features
      - Installation and Configuration
        Speech Auto Attendant Installation
        Configuration Overview
        Planning and Licensing
        Mailbox Names and SAA Recognition
        Configure a Speech Recognition Line Group
        User Data Source
        content/About_User_Data.dita
        Define a NuPoint User Data Source
        Define an Active Directory User Data Source
        Define a MiCollab User Data Source
        Modify the User Data Source
        content/Update_the_User_Data.dita
        Current Users
        About Current Users
        Find Current Users
        Export Current Users
        Departments
        content/About_Dep.dita
        Add a Department
        Edit a Department
        Delete a Department
        Prompts
        About Prompts
        Prompt Languages
        Record a Prompt
        Import a Prompt
        Play a Prompt
        Silence a Prompt
        Dailing Policies
        About Dialing Policies
        Add a Dialing Policy
        Test a Dialing Policy
        Miscellaneous Parameters
        About Miscellaneous Parameters
        Basic Speech Recognition Parameters
        Confidence Thresholds
        Dialing Policy Parameters
        User Data Source Schedule Parameters
        Presence Feature Parameters
        Administration Parameters
        Custom Pronunciations
        Troubleshooting SAA Name Recognition Problems
        Active Directory Snap-In
        Install Active Directory (AD) Snap-in
      - Presence
        Presence Overview
        Presence Installation
        LCS Configuration
        OCS Configuration
        Lotus Sametime Configuration
        Unified Communications Server Configuration
        Troubleshooting
      - SAA Backup and Restore
    - Speech to Text
      - Speech to Text - Description
      - Speech to Text - Installation
      - Speech to Text Configuration
      - Activating or Terminating Speech to Text
      - Speech to Text Alarms
    - Speech Navigation
      - Speech Navigation - Description
      - Speech Navigation Installation
      - Speech Navigation Configuration
    - Unified Messaging
      - Unified Messaging - Description
      - Basic Unified Messaging Features
      - Optional Unified Messaging Features
      - Basic and Standard UM
        Procedures (Web Console)
        Configuring UM-SMTP, UM-Web View and Standard UM
        Procedures (Text Console)
        Configuring UM-SMTP, UM-Web View and Standard UM
      - Advanced UM
        Mail Server Adapter Types
        Configuration
        Configuring Advanced UM
        Steps-to-register-Office-365.dita
        Advanced Parameters Worksheet
        IMAP
        IMAP for Exchange or Office 365
        Configure IMAP Server Settings for Exchange or Office 365
        Configure a Superuser Account for Office 365
        Create a Superuser Account for Microsoft Exchange 2013 or 2016
        Troubleshooting Notes for IMAP for Exchange or Office 365
        IMAP for Google Apps
        Configure IMAP Server Settings for Google Apps
        Procedures (Web Console)
        Configure Advanced UM Parameters
        Configure Text to Speech
        Procedures (Text Console)
        Configure Advanced UM Parameters
        Configure Text to Speech
        Force Manual License Update
        Enable Advanced UM for User Mailbox
        Outlook Client Plug-in
        About the Outlook Client Plug-In
      - Troubleshooting UM
        Troubleshooting Standard UM
        Troubleshooting Advanced UM
        Before You Call Mitel Product Support
        Troubleshooting Advanced UM
        Upgrading a System With Advanced UM
    - Visual Voice Mail Support
    - VPIM
      - VPIM - Description
      - Configuration Overview
      - NuPoint-UM Configuration
      - Exchange Server 2010 Configuration
    - Web View
      - Web View - Description
  - MiVoice Office 250 Integration
  - Call Director
    - Getting Started
    - Getting Help
    - Call Flow Examples and Tutorials
    - Call Flow Actions Explained
    - Call Flow Authoring Procedures
    - Templates
    - Admin Reports
    - Call Flow Reports
    - Call Director Glossary
      - Glossary
- MiCollab Client Service
- View Licensing Information
ServiceLink (On-Premise Only)
- Install and Upgrade Applications
- View ServiceLink Status
Administration
Security
Configuration
Miscellaneous
- Support and Licensing
- Panel Requires Upgrade